“Why Agents Leave” provides a structured approach to identify the warning signs and root causes of attrition and then turn those insights into tactics to reduce agent turnover in your customer service ops.

This Guide delivers actionable tips to help you:

• Become an "Intelligence Officer" in the fight against attrition and take action on what you find
• Strengthen your teams by zeroing-in on four make-or-break challenge areas
• Understand why siloed resources and the "lack of time" excuse make you a target for apathetic agents
• Learn how intraday automation can change your “security risk” agents into valuable long-term assets